In this guide we will discuss about “How To Enable : Google Assistant Hold for Me feature”. While comparing the effectiveness of different virtual assistants, Google Assistant has undoubtedly been revealed as one of the most effective ones. This is like having a virtual assistant who can do almost everything or most of the things requested on him or through commands.

Now this seems to be rather new but a couple of weeks ago, Google released a feature called Hold for Me. Suppose you are attending a call center position and instead of being on hold for a long period of time, Google Assistant takes the call on behalf of yourselves.

As soon as the opposite party answers to the call you are immediately put through to them. Sounds pretty awesome, right? So, here are the steps you take to enable and use this absolutely useful feature.

Understanding Hold for Me

Hold for Me is basically an inquiry service that allows clients to submit their request to call them when a certain person they are interested in is available.

Hold for Me is a feature within the Google Assistant which keeps a hold of your call if the latter is put on hold. This service takes the call for you, granting freedoms that include: avoiding being on hold while the music plays or being put through to a message on loop. After that, when a representative is on the line, the Assistant informs you to come back to the call.

Advantages of Hold for Me

Time-Saving: Saves you time that could be spent listening to static music or holding on the line to replace it with more productive use.

Convenience: Eliminates hold time inconveniences that are so rude to clients and customers.

Efficiency: This is very useful, especially to those who have power-packed schedules in their workplace.

Prerequisites

Geographic Availability

Currently, the Hold for Me feature has been launched in the United States and/or Australia and/or Canada. Google might increase this availability in a future, if it’s not extended to your area yet.

Device Requirements

A mobile phone that meets the following specifications: Android Operating System, Google Phone app downloaded and installed, The Google Phone app should be updated to its most current version.

Google Assistant is a prerequisite, so it must be activated on your device.

Important Considerations

• Make sure your phone’s ringer is not turned off or on silent/vibrate.
• Do not use this feature if you are calling for Emergency, for a Health Provider or any Service Provider.
• Ensure that no other audio is being played when Hold for Me is on.
• Here is a detailed procedure of how to enable Hold For Me in your contact center:

Opening the Phone App

Getting started, open the application known as Google Phone on the standalone telephone. This is the application that you need for the communication in the way of calls initiation and handling all the received ones.

Accessing the Settings

Opening the Phone app, go the top right corner of the screen and click on the overflow icon – three vertical dots. From the dropdown which appears, choose Setting.

Enabling Hold for Me

Under the settings menu, scroll and click the Hold for Me option which is under the sub- tab of the Assistant. Slide the switch to turn this on.

Using Hold for Me

Initiating a Call

. Dial the intended phone number in the usual manner, just as if there was a real conversation about to take place.

Understanding Wait Times

Then there would be the “Wait Times” schedule which you need to check once you have dialed in order to get the current hold time. This will assist you in understanding the most suitable time to place the call.

Picking Hold for Me While On the Phone

It will remind you of a prompt once you are on a waiting list or put on hold. Swing the flashlight to the Hold for Me button and press it, followed by the Start button. Google Assistant will pick up and depending on your further instructions Goat hold the call for you.

Notifications and Interactions

How Notifications Work

The Assistant will remind you that the representative is on the line with a “Don’t hang up” prompt once one is available.

Returning to the Call

If you find yourself dealing with the notification “More info is needed from you,” get back to the call by tapping on Return to Call.

Troubleshooting and Tips

Common Issues and Solutions

Hold for Me Not Available: Please make and/or download a new app and please make sure that your phone meets all the aforementioned specifications.

No Notifications: Go to settings and look at the notification settings, make sure they are on for the Phone app.

Unlike hold for me: hold for them is easy to use because there are detailed guidelines on how and when it should be implemented.

Stay Nearby: This means that your phone should be within the range of hearing so that you can hear the notifications.

Charge Your Phone: The battery of your device should be fully charged if the call is to last long.

Use Cases

Specific Cases when using Hold for Me

Customer Service Calls: Ideal for calls to any organizations that require holding such as banks, telecom serviceprovider, or any service company where one has to wait for a long time.

Busy Days: Simplify it when you will have more than one things to do at the same time.

Limitations and Cautions

Emergency Calls: This feature must not be employed in situations where services of an emergency nature are needed.

Regional Availability: At the moment regarded as being active only in certain geographical areas.

Future Prospects

Potential Updates and Improvements

Google is recognized for constantly enhancing its services to its clients or users. It remains to be seen nearer the time when such additions might be added as availability for regions other than the United States of America, mechanism of getting the notifications, and compatibility with other services.

Expanding Availability

To use this feature, you need to wait for Google announcements as to when Hold for Me will be rolled out to other areas to more users of this service.

Read More : “How to disable Google Assistant and use Circle to Search?“

Conclusion

Google Assistant’s Hold for Me, it is one of the excellent tools the company added to offer users convenience and save their time. This means that since you can schedule a call with the Assistant, you can engage in other productive activities and still have the call. Such features trend with progress in the technological sector making the trivial not as much of a bother in our day to day lives.

FAQs

What should I do if Hold for me is not available in my country or state?

Sadly, it’s necessary to wait until Google will extend this feature to the target country/area. Check regularly all the new things that Google does.

Yes, you can use Hold for Me for international calls also?

At the moment Hold for Me is only intended for usage in the expansion countries (US, Canada, Australia). It may not give the wanted effect if used for the international calls.

What if I get another call during using Hold for Me?

If you receive another call it will be determined by the settings you have put in your phone regarding the handling of the calls. Usually, you can decide to decline the incoming call or terminate the call currently being attended by the Assistant.

Is there any limitation to how long Google assistant can conduct a call for?

As of now there is no established time frame as to how long one can be on an active call or online state, however, one has to limit the time by battery power strength of the gadget used, as well as the duration allowed by the service provider.

Concerning the security of the Hold for Me feature, the follow-up questions include?

Google has of course made sure that hold for me is safe, but it is always better not do so for sensitive/ confidential calls.